Terms of Service

1. Who can use Acre

You must be at least 18 years old and able to form a binding contract to use the Services. If you use the Services on behalf of a business, you represent that you are authorized to bind that business to these Terms, and "you" includes that business.

2. The Services and beta status

Acre provides a customer-relationship platform for real estate professionals, including a web app and mobile apps for agents and a client app for the people an agent works with. We may add, change, or remove features at any time.

The Services are currently offered as a beta. They are provided as-is, may contain bugs, may change or be discontinued, and are not covered by any service-level commitment. Do not rely on the Services as your sole system of record; keep your own backups of important data (you can export your data at any time from Settings → Your data).

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including outages, suspensions, rate limits, or changes at a third-party provider we depend on (such as hosting, database, email, calendar, AI, payment, or e-signature providers), network or power failures, acts of God, labor disputes, or government action.

3. Your account

You are responsible for your account credentials and for all activity under your account. Keep your credentials confidential and notify us promptly of any unauthorized use. Agents who invite clients are responsible for the invite codes they distribute and for who can access a deal through them.

4. Acceptable use

You agree not to:

• Use the Services in violation of any law or third-party right.
• Upload or transmit unlawful, infringing, harmful, or malicious content.
• Attempt to access accounts, data, or systems you are not authorized to access, or to probe, scan, or breach security.
• Reverse engineer, scrape, or build a competing product from the Services, except where such restriction is prohibited by law.
• Interfere with or disrupt the integrity or performance of the Services, or use them to send spam or unsolicited communications in violation of law.

5. Your content and responsibilities

You retain all rights to the content and data you submit to the Services ("Your Content"). You grant us a worldwide, non-exclusive license to host, store, process, transmit, and display Your Content solely to provide and improve the Services, including through the third-party providers described in our Privacy Policy.

You are responsible for Your Content and for ensuring you have the rights and any required consents to collect, upload, and use it in Acre — including personal information about your contacts and clients. You represent that your use of the Services and Your Content complies with applicable law.

6. Communications and messaging compliance

Acre lets you send and receive email with your contacts, through your own connected Gmail account. Acre drafts messages for you to review; it does not send anything to your contacts that you have not approved, and it has no SMS or texting capability. You are solely responsible for your communications and for complying with applicable law, including the CAN-SPAM Act and state email marketing rules.

You represent that you have obtained any required consent to contact each recipient, that you will honor opt-out and unsubscribe requests promptly, and that you will not use the Services to send unlawful, deceptive, or unsolicited messages. You are responsible for the content of every message you send, including one Acre drafted and you approved.

7. AI-assisted features

The Services include AI-assisted features that generate drafts, summaries, classifications, scores, and suggestions. AI output may be inaccurate, incomplete, or unsuitable for your situation. You are responsible for reviewing AI output before relying on it or sending it, and you remain responsible for all communications and decisions you make using the Services.

AI output is not legal, financial, tax, or professional advice. Acre is a tool to assist your work, not a substitute for your own professional judgment or that of a licensed advisor.

8. Your professional responsibility

You are a licensed professional running your own business, and the Services do not change that. You remain solely responsible for your real estate licensing obligations, your brokerage's policies and supervision requirements, MLS and association rules, fair housing and advertising law, disclosure obligations, and any record-retention requirement that applies to your transactions.

You are responsible for the accuracy of anything you send to a client, including a message Acre drafted and you approved, and for every decision you make in a transaction, whether or not the Services suggested it. Acre surfaces information and drafts text; you decide, you approve, and you act. A suggestion Acre makes — to move a deal, to send a follow-up, to treat a document as filed — is a proposal for you to check, not advice and not a determination of fact.

Acre is not a system of record for regulatory purposes. Keep your own copies of anything you are required to retain; you can export everything at any time from Settings → Your data.

9. Third-party services

The Services integrate with third-party services (for example Google, DocuSign, Postmark, Stripe, and mapping and real estate data providers). Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them. Connecting or using a third-party service is at your discretion.

10. Fees and billing

Acre is a paid subscription. A founding seat is $49 per month, billed in advance through our payment processor beginning on the day your account is opened, and that price stays fixed for as long as you keep the seat. There is no free trial.

You may cancel at any time from Settings; cancellation stops future billing and takes effect at the end of the period you have paid for. If you cancel within 30 days of your first charge, we refund what you have paid, in full, on request. After you leave, the founding price is no longer held for you. We will give notice before changing the price of an existing subscription.

Apart from that refund, fees are non-refundable, including for partial periods and for periods in which you did not use the Services. Fees are exclusive of taxes, and you are responsible for any sales, use, or similar taxes other than taxes on our income. If a payment fails or a charge is reversed, we may suspend or terminate access until it is resolved.

11. Intellectual property

The Services, including all software, design, and content we provide (excluding Your Content), are owned by Acre and its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Services in accordance with these Terms. We reserve all rights not expressly granted. These Terms grant you no right to our name, logo, or other brand features.

As between you and Acre, you own the drafts, summaries, and other output you generate through the Services, subject to the terms of the underlying AI provider. That output is produced from your inputs by models that serve many customers, so similar or identical output may be generated for someone else. We make no representation that output is original, non-infringing, or capable of supporting an exclusive claim, and you are responsible for reviewing it before you use, publish, or send it.

If you give us feedback or suggestions, we may use them without restriction or obligation to you.

12. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Services or other users. Upon termination, your right to use the Services ends; sections that by their nature should survive (such as ownership, disclaimers, limitation of liability, and indemnification) will survive. You can export your data before terminating.

13. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY OUTPUT WILL BE ACCURATE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT ANY AI-GENERATED DRAFT, SUMMARY, CLASSIFICATION, SCORE, OR SUGGESTION WILL BE ACCURATE, COMPLETE, OR SUITABLE; THAT A DOCUMENT WILL BE RECOGNIZED, FILED, OR ATTACHED TO THE CORRECT DEAL, OR FILED AT ALL; THAT A DEAL, STAGE, DATE, OR CONTACT RECORD WILL BE CURRENT OR CORRECT; THAT PROPERTY, TAX, VALUATION, OR MAPPING DATA OBTAINED FROM THIRD PARTIES WILL BE ACCURATE OR CURRENT; THAT ANY MESSAGE WILL BE DELIVERED, DELIVERED ON TIME, OR REACH AN INBOX RATHER THAN A SPAM FOLDER; THAT ANY CONNECTED THIRD-PARTY SERVICE WILL REMAIN AVAILABLE OR CONTINUE TO FUNCTION; OR THAT THE SERVICES WILL SATISFY ANY LEGAL, REGULATORY, LICENSING, BROKERAGE, MLS, OR RECORD-RETENTION OBLIGATION THAT APPLIES TO YOU.

ACRE IS A SOFTWARE TOOL. WE ARE NOT A REAL ESTATE BROKERAGE, AGENT, TRANSACTION COORDINATOR, ESCROW OR TITLE AGENT, LENDER, APPRAISER, LAW FIRM, OR FINANCIAL ADVISER, AND WE DO NOT PROVIDE LEGAL, TAX, FINANCIAL, APPRAISAL, OR REAL ESTATE ADVICE. NOTHING THE SERVICES PRODUCE IS A SUBSTITUTE FOR YOUR OWN PROFESSIONAL JUDGMENT OR THAT OF A LICENSED ADVISER.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ACRE AND ITS OWNERS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS OR REVENUE, LOST OR MISSED COMMISSIONS, LOST, DELAYED, OR FAILED TRANSACTIONS, LOST BUSINESS OR OPPORTUNITY, LOSS OF GOODWILL OR REPUTATION, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, OR LOST, CORRUPTED, OR INACCESSIBLE DATA — ARISING OUT OF OR RELATING TO THE SERVICES, WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, STATUTE, OR ANY OTHER THEORY, AND EVEN IF WE WERE ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 100. THIS LIMIT APPLIES EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THE PRICE OF THE SERVICES REFLECTS THIS ALLOCATION OF RISK, AND THESE LIMITS ARE AN ESSENTIAL BASIS OF THE AGREEMENT BETWEEN US; WITHOUT THEM THE PRICE WOULD BE MATERIALLY HIGHER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO PARTS OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT. IF ANY PART OF THIS SECTION IS HELD UNENFORCEABLE, THE REMAINDER STAYS IN FORCE.

15. Indemnification

You will defend, indemnify, and hold harmless Acre and its owners, members, managers, employees, contractors, and suppliers from and against any third-party claim, demand, investigation, or proceeding, and any resulting damages, liabilities, settlements, fines, penalties, costs, and expenses (including reasonable attorneys' fees), arising out of or relating to: (a) Your Content and the data you put into or take out of the Services; (b) any message you send, approve, or schedule through the Services, and any claim brought by a recipient of one; (c) your relationships with and obligations to your clients, contacts, brokerage, or MLS; (d) your use of the Services; (e) your violation of these Terms, of applicable law, or of anyone's rights; or (f) your failure to obtain a consent, licence, or authorization you were required to obtain.

We will tell you promptly about a claim we seek indemnification for, and you may control its defense with counsel reasonably acceptable to us. You may not settle a claim in a way that imposes any obligation, payment, or admission on us without our prior written consent, and we may participate in the defense with our own counsel at our own expense.

16. Governing law and disputes

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. The state and federal courts located in Salt Lake County, Utah have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and you consent to personal jurisdiction and venue there and waive any objection based on inconvenient forum.

TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY, AND EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Any claim arising out of or relating to these Terms or the Services must be filed within one year after it first arises, or it is permanently barred, except where applicable law requires a longer period. If any provision of these Terms is held invalid or unenforceable, it will be limited or severed to the minimum extent necessary and the rest of the Terms will remain in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the effective date above and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised Terms.

18. Contact us

Questions about these Terms, and legal notices: legal@acrerealestate.app. Help with the product: support@acrerealestate.app, or the "Something's wrong" button in the corner of any screen. By mail: ACRE TECHNOLOGIES LLC, 7533 S Center View Ct, Ste N, West Jordan, UT 84084.